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Privacy

HomeWifi30 privacy policy

Last updated .

1. Who we are

HomeWifi30 is provided by Lumoon Vision, Inc. (“Lumoon Vision”) in partnership with Mission Telecom, and is serviced by KLiving LLC, which handles billing and customer support. When you sign up for HomeWifi30 you also create (or reuse) a KLiving account — a single account that works across every KLiving brand. This policy covers data we collect on the HomeWifi30 marketing site and data handled inside the KLiving customer app for your HomeWifi30 subscription. Lumoon Vision respects your privacy and complies with applicable laws.

2. Information we collect

Information you provide directly: your name, email, phone number, shipping and service address, billing details, eligibility self-attestation, and any messages you send support.

Service and device data: for your HomeWifi30 subscription we store your device's serial number, signal quality metrics, plan status, and payment history. Our network partner, T-Mobile, may collect network data to deliver the service and ensure service compliance.

Automatically collected: device and browser information, pages visited, referrer URLs, and interaction timestamps on this marketing site. Cookies and similar technologies are used only with your consent — see our cookie settings.

3. How we use your information

  • Provision and ship your HomeWifi30 device
  • Verify 5G coverage at your address before activation
  • Process subscription payments and manage billing
  • Send service updates, billing notices, and security alerts
  • Provide customer support and warranty coverage
  • Improve the site and service through aggregate analytics (when you consent)
  • Comply with legal obligations and prevent fraud

4. Sharing and disclosure

Your information is used solely to provide the service, confirm eligibility, and operate your account. We do not sell your personal information to third parties. We share information with our payments processor (Chargebee), our network partner (T-Mobile, for 5G service provisioning), our customer-support and email providers, and authorities when required by law. Other KLiving brands do not receive your HomeWifi30 account data except where you explicitly opt in to a cross-brand feature.

5. Third-party privacy (T-Mobile)

HomeWifi30 runs on the T-Mobile network, so T-Mobile's policies also apply to the network portion of your service:

6. Your privacy rights

You may access, update, or delete your data at any time via our Contact page. If you are a California resident, you have rights to know, delete, correct, and opt out of the sale or sharing of your personal information under CCPA/CPRA. We honor Global Privacy Control signals. Use our contact form (choose the Privacy topic) to exercise any of these rights.

7. Data retention

We keep account records for as long as your HomeWifi30 subscription is active, and for up to 7 years after close for tax and accounting reasons. Device signal-quality metrics are aggregated and anonymized after 12 months.

8. Data security

Data is encrypted in transit (TLS) and at rest. Account passwords are hashed with modern algorithms; payment data never touches our servers in raw form.

9. Changes to this policy

We update this policy when the service or regulations change. Material changes come with email notice and a banner on this site.